You have the right to return all products purchased on napogloves.com within 30 days of receiving the shipment.

All products must be unused, as well as the packaging and labels intact. Once we have received the return, we will refund you the purchase price within 14 days. The shipping costs incurred during the order will not be refunded. The refund will be processed using the same payment method you used to order the item.

Return - only for undamaged items

Please follow the instructions below to ensure that your return is processed correctly and efficiently:

1. Request return label

To get a $5 prepaid return shipping label, please open your tracking link (sent via email when your order shipped) and click “Return This Package”.

2. Arrange shipping

Use the provided return shipping label for the return. A $5 deduction will be taken from your refund (the package should include the unworn, unbroken product with hangtag and packaging).

3. Receive refund

Once we receive your return, we will process your request and refund you the purchase price. Shipping costs will not be returned.

Exchange - only for undamaged items
  1. Return your product
  2. Place a new order
Return of damaged or faulty goods - damaged items

Your item is broken or damaged?

We are very sorry. To check your claim, we kindly ask you not to return the item, but to fill out the claim form and wait for further instructions.

CLAIM FORM