You have the right to exchange or return all products purchased on napogloves.com within 30 days of receiving the shipment.

All products must be unused, as well as the packaging and labels intact. Once we have received the return, we will exchange the products as desired, or refund you the purchase price. The shipping costs incurred during the order will not be refunded. The refund will be processed using the same payment method you used to order the item.

We accept no responsibility for any goods lost during the return.

Return

Please follow the instructions below to ensure that your return is processed correctly and efficiently:

1. Fill out return form

You have the right to return your order within 30 days from receiving it. Click here and fill out the form.

2. Arrange shipping

Send the package to the following address: Omnipack sp. z o.o. (napo gloves), ul.Ożarowska 40/42, 05-850 Duchnice, POLAND (the package should include the unworn, unbroken product with hangtag, packaging and receipt). Return shipping costs need to be covered by buyer. Attach filled out and signed return form.

3. Receive refund

The money for the product will be returned to your Credit Card or PayPal within 5 working days from receiving your package. Shipping costs will not be returned.

Exchange
1. Return your product
2. Place a new order
Return of damaged or faulty goods

Your item is broken or damaged?

We are very sorry. To check your claim, we kindly ask you not to return the item, but to fill out the claim form and wait for further instructions.

CLAIM FORM